By placing an order, you confirm that you have read, understood and accept the following policy.
Returns
Our policy lasts 14 days from the delivery date. If 14 days have gone by since your package was confirmed “Delivered” by the courier, regardless of whether you were personally in receipt of the package that day, we will not be able to offer you a refund or exchange.
We accept returns on products that are faulty due to an error on our end (e.g. wrong item, damaged item or low-quality item). Item(s) must be returned together with proof of purchase.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any items with a price discount at time of purchase
To complete your return, we require a receipt or proof of purchase. Please contact our support team to initiate a return.
Please be informed that you have to pay for the return shipping fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow several days from your approval to see the refund reflected in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time for the refund to be officially posted.
Next, contact your bank. There is often some processing time (2 – 5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us.
Cancel Order
You can only cancel your order if your order has not been fulfilled. Please contact us within 24 hours after placing your order. Please note that items ordered with “Express” shipping will require you to contact us immediately, as we try to ship these orders same-day.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please contact us to initiate an exchange.